Quality Policy

SIT GRUPO EMPRESARIAL, S.L. (SIT) undertakes the commitment to provide national and international moving services, relocation services, specialized transport, transport and handling of fine art, storage and associated logistics servicesdirecting its activities towards operational excellence, safety, service quality and full regulatory compliance.

Senior Management establishes this Quality Policy as the reference framework for the definition, maintenance and continuous improvement of its processes, decision-making, controls and objectives.

SIT delivers its services satisfactorily based on the following principles:

• We are committed to meeting the needs and expectations of our clients
• We comply with all applicable legal and regulatory requirements related to our activities;
• We embrace continuous improvement as a fundamental method to reduce incidents and enhance customer satisfaction.

Operational Commitments

• SIT’s operations are customer-oriented and committed to fulfilling client requirements, striving to meet and exceed customer needs and expectations.
• SIT develops and maintains a management system based on the requirements of ISO 9001, integrating the operational standards and requirements of TAPA FSR, FIDI FAIM Plus, and EURA.
  Furthermore, in specific activities related to the transport and handling of fine art, SIT applies the sectoral standards associated with ICEFAT, in accordance with its scope of activity and membership conditions.
• SIT is committed to progressing in the identification, assessment and control of environmental aspects associated with its activities, promoting the progressive reduction of impacts and the improvement of environmental performance within the framework of the gradual implementation of an environmental management system.

Principles

SIT conducts its activities in accordance with the following principles:

• To provide safe, reliable services in compliance with contractual, operational and regulatory requirements, with a clear focus on customer satisfaction.
• To safeguard client assets, ensure cargo integrity and guarantee operational security through the implementation of operational controls, including access management, sealing procedures, control of vehicles and personnel, and shipment traceability.
• To identify, assess and manage risks related to quality security and logistics operations, establishing control measures aimed at reducing the likelihood of incidents, losses or unauthorised access.
• To establish, maintain and implement documented procedures for the management of operations, incidents, access control, staff training, and supervision of suppliers and contractors.
• To promote the continuous improvement of the management system through performance analysis, incident management and the implementation of corrective and improvement actions.
• To foster staff training, competence and engagement in the development of the management system and in the application of organisational standards
• To comply with applicable legislation, contractual requirements and the standards adopted by the organisation in the performance of its activities.
• To maintain and integrate within the management system the requirements of ISO 9001 and the operational standards of TAPA FSR, FIDI FAIM Plus and EURA, as well as applicable sectoral standards in fine art transport and handling activities.
• To advance in the identification, assessment and control of environmental aspects arising from activities, promoting the progressive reduction of impacts and the improvement of environmental performance.

José Luis Tabuenca García

CEO Director

January 2026 - Edition 18